Support
Effective September 19, 2026
Refund and Cancellation Policy
You can cancel a subscription at any time in Settings. Cancellation stops the next renewal; access continues through the paid billing period. Deleting your account will delete your account and cancel any ongoing subscriptions.
Refund requests are reviewed on a case-by-case basis. To request a refund or ask about a charge, email [email protected]. This does not limit mandatory consumer rights.
Complaints and Content Removal
Anyone can report illegal, non-consensual, or rule-breaking content. Our dedicated Complaints Policy explains how to report content and our review process.
Contact support
Ask a question, request billing help or a refund, or report harmful content using this form. For billing, include the charge date and amount; never include full card details. You may alternatively email [email protected].
VenusX is operated by Celestial Labs Inc in New York, New York, United States.