Support

Effective September 19, 2026

Refund and Cancellation Policy

You can cancel a subscription at any time in Settings. Cancellation stops the next renewal; access continues through the paid billing period. Deleting your account will delete your account and cancel any ongoing subscriptions.

Refund requests are reviewed on a case-by-case basis. To request a refund or ask about a charge, email [email protected]. This does not limit mandatory consumer rights.

Complaints and Content Removal

Anyone can report illegal, non-consensual, or rule-breaking content. Our dedicated Complaints Policy explains how to report content and our review process.

Contact support

Ask a question, request billing help or a refund, or report harmful content using this form. For billing, include the charge date and amount; never include full card details. You may alternatively email [email protected].

VenusX is operated by Celestial Labs Inc in New York, New York, United States.