Support

Company and support

VenusX is an online service operated by a Delaware corporation. For customer support, billing questions, legal notices, or safety reports, email [email protected]. We aim to acknowledge support messages within two business days.

Refund and Cancellation Policy

You can cancel a subscription at any time in Settings. Cancellation stops the next renewal; access continues through the paid billing period. Deleting your account will delete your account and cancel any ongoing subscriptions.

Subscription charges are non-refundable once a billing period begins, except where required by law or where the Service was materially unavailable. Unused accidental one-time Stardust purchases may be refunded if you contact us within seven days. Used Stardust is not refundable. Duplicate or unauthorized charges should be reported promptly so we can investigate them. These terms do not limit mandatory consumer rights.

To request a refund, email [email protected] from your account email with the charge date, amount, and reason.

Complaints and Content Removal

Anyone can report illegal, non-consensual, or rule-breaking content using the form below or by emailing [email protected]. Please include the content URL and describe the issue. We investigate and resolve complaints within five business days and respond with our decision and an explanation of any action taken. We remove content found to be illegal or non-consensual immediately and report it to the relevant authorities or payment providers where required.

If you believe content depicts you without your permission, report it using the form below and include a link. We will investigate and remove content that violates our guidelines.

Contact support

Ask a question, request billing help or a refund, or report harmful content using this form. For billing, include the charge date and amount; never include full card details. You may alternatively email [email protected].